Project Overview
The Canadian Research Knowledge Network (CRKN) is seeking a full-service Drupal development agency to provide ongoing website support, maintenance, and strategic enhancement services for its corporate website. CRKN is a national nonprofit representing 88 universities, libraries, and research institutions across Canada, supporting scholarly research, open access, and Canada’s digital heritage. The selected agency will serve as a long-term technology partner, ensuring the website remains secure, accessible, bilingual, and aligned with evolving user needs through annual service agreements and enhancement projects.
Scope of Work (Requirements)
The selected agency will provide ongoing Drupal support and strategic development services, including:
Website Support & Maintenance
- Ongoing Drupal maintenance and technical support
- CMS administration and configuration
- Troubleshooting and issue resolution
- Security monitoring and maintenance
- Support for editors and website users
- Management of integrations and system configurations
Drupal Updates & Technical Solutions
- Plan and implement Drupal updates
- Quality assurance and testing before releases
- Training and knowledge sharing for the CRKN Engagement team
- Recommendations for existing and new Drupal modules
- Support for upgrading from Drupal 10 to Drupal 11
Strategic Website Enhancements
- Advise on Drupal best practices
- Recommend improvements to website functionality and design
- Develop enhancement projects as required
- Provide strategic guidance to improve the user experience and meet evolving organizational needs
Technical Requirements
- Expertise in Drupal 10 with migration planning for Drupal 11
- Support for Pantheon hosting
- Full bilingual website support (English and French)
- WCAG 2.0 Level AA accessibility compliance (higher standards considered an asset)
- Cybersecurity best practices, including SSL/TLS management, vulnerability monitoring, secure application development, logging, and regular security updates
Key Dates
- RFP Issued: July 15, 2026
- Proposal Submission Deadline: August 21, 2026 (5:00 PM ET)
- Interviews: September to early October 2026
- Successful Bidder Notification: Shortly after interviews and reference checks
- Contract Start: January 1, 2027
Budget
- Budget not specified in the RFP.
Why This Is a Great Opportunity, and for Whom
This is an excellent opportunity for Drupal development agencies, digital transformation firms, and website support providers looking to establish a long-term partnership with a nationally recognized nonprofit organization. The engagement focuses on recurring maintenance, CMS upgrades, accessibility, bilingual website support, and strategic enhancement projects rather than a one-time website build, creating ongoing revenue opportunities. Agencies with experience serving higher education, libraries, research institutions, or membership organizations will be particularly well positioned, especially those with strong Drupal, Pantheon hosting, and accessibility expertise.
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