Project Overview
The City of Oshawa (Ontario, Canada) is inviting Expressions of Interest from experienced vendors to support a future full redesign of its municipal website ecosystem, including:
- oshawa.ca (primary site)
- oshawaeconomicdevelopment.ca (microsite)
- oscc.ca (microsite)
This initiative aims to create a modern, user-centered, accessible, and fully integrated digital experience for residents, businesses, and stakeholders.
This is the first stage (RFEOI) of a multi-phase procurement process, which will later move into a formal RFP and vendor selection.
Scope of Work (Requirements)
The future project will involve a complete transformation of the City’s digital presence, including:
1. User Experience & Accessibility
- Fully responsive design across devices
- Compliance with AODA and WCAG 2.2 standards
- Accessibility certification before launch
- Multilingual support and translation capabilities
- Features like text resizing, high contrast mode, and screen reader compatibility
2. Content Management & Publishing
- Robust CMS with customizable templates
- Workflow with up to three levels of approval for 60+ users
- Version control with rollback capabilities
- Tools for content creation (media embeds, formatting, galleries, etc.)
- URL management (short links, redirects, anchors)
3. News, Events & Engagement
- News modules with subscriptions and scheduling
- Up to 12 event calendars across sites
- Public event submissions with approval workflows
4. Forms, Payments & Tools
- Support for 500+ dynamic forms with workflows and reporting
- Integration with payment systems (e.g., Moneris)
- Interactive tools such as a property tax calculator
5. Integrations & Data Connectivity
Integration with multiple municipal and third-party systems, including:
- SharePoint, ESRI, Siteimprove, Constant Contact
- City systems like Lagan, Cityview, gtechna
- Document management, analytics, and engagement tools
6. Technical Infrastructure & Security
- Cloud-based, scalable hosting environment
- Single Sign-On (SSO) support
- High-traffic handling and load testing
- XML sitemap generation
- Compliance with:
- AODA
- PCI DSS
- MFIPPA
- Security assessments (TRA, PIA)
7. Training & Support
- Comprehensive staff training
- Ongoing maintenance and support
- After-hours support for critical issues
Key Dates
- RFEOI Submission Deadline: April 21, 2026 (4:00 PM local time)
- Future RFP Stage: To follow after RFEOI shortlisting
- Estimated Project Start: Mid-2027
- Target Completion: September 2028
Budget
A fixed budget is not publicly disclosed.
Why This Is a Great Opportunity, and for Whom
This is a strong early-stage opportunity for enterprise web development firms, gov-tech vendors, and CMS platform providers looking to enter or expand within the Canadian municipal sector.
Key advantages:
- Early positioning before the formal RFP stage
- Large-scale, multi-site municipal implementation
- Long timeline with significant implementation scope
- Strong emphasis on integrations, accessibility, and digital service delivery
Firms with experience in:
- Municipal or government websites
- Large CMS implementations
- Accessibility-first design (WCAG/AODA)
- Complex integrations and digital service platforms
will be well positioned to advance to the next stage.
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