Project Overview

The Charter Township of Brighton, Michigan is seeking a qualified Managed Service Provider (MSP) to deliver comprehensive IT managed services across Township facilities. The engagement is structured as a multi-year partnership, beginning in 2026 with renewal options through 2028, and is intended to support day-to-day IT operations while guiding long-term technology planning, security, and infrastructure modernization.

The Township operates three connected facilities and relies primarily on Microsoft technologies. The selected provider will act as a strategic IT partner, not just a helpdesk vendor.

Scope of Work (Requirements)

The selected vendor will provide a turnkey managed services solution covering:

Service Desk Support

• End-user support via phone and email
• Defined SLAs, issue escalation, and monthly reporting

Network Infrastructure Monitoring & Administration

• 24×7×365 monitoring of switches, firewalls, VPNs, and wireless networks
• Cisco-certified network administration and security oversight

Server & Database Administration

• Administration of Microsoft Windows servers, Active Directory, Office 365
• SQL Server management, monitoring, optimization, and backups
• Support for on-prem and potential cloud environments (Azure/AWS)

Backup as a Service

• Full and incremental backups with six-month retention
• Regular backup testing and remediation

Desktop as a Service

• Workstation imaging, patching, antivirus, deployment, and lifecycle support
• Level 1 and Level 2 desktop troubleshooting

Security & Compliance

• Annual security assessments, vulnerability testing, and penetration testing
• Incident response, policy reviews, MFA, and system hardening

Professional Services

• On-site and remote support for projects, migrations, documentation, and planned maintenance

Key Dates

• Questions Due: February 5, 2026
• Responses to Questions Issued: February 9, 2026
• Proposal Due: February 12, 2026 at 11:00 AM (local time)
• Contract Term: 2026 with renewal options for 2027 and 2028

Budget

No fixed budget is disclosed. 

Why This Is a Great Opportunity

This RFP is an excellent opportunity for established Managed Service Providers with experience supporting local governments or public-sector organizations. It offers a stable, multi-year engagement, predictable service volumes, and the chance to serve as a trusted advisor shaping the Township’s IT strategy, security posture, and infrastructure roadmap.

MSPs with strong Microsoft, Cisco, and security credentials will be particularly well positioned.

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