The Washington Suburban Sanitary Commission, MD (the “WSSC”), is soliciting sealed responses for Corporate Website Re-Design.

WSSC seeks a qualified vendor to redesign and develop a modern, public-facing corporate website that enhances the digital experience for customers, stakeholders, and the community. The website serves as a primary communication channel for news and alerts, codes and standards, commission and ethics meetings, emergency work, capital improvement projects, rates and fees, procurement opportunities, and financial reporting, while also supporting extensive customer self-service functions.

The redesigned website must provide a contemporary, intuitive, and accessible user experience with responsive design across all devices and current browsers. Vendors must deliver improved navigation, advanced search capabilities, and seamless integration of self-service tools that reduce call center demand. The solution must meet security and compliance standards, align with industry best practices, and employ a minimal, modern theme that illustrates WSSC Water as a trusted anchor institution and community partner. The design should authentically showcase Team H2O as real, approachable, and customer-focused professionals.

As part of development, the selected supplier will be expected to assess customer and stakeholder feedback, identify pain points, and propose solutions that enhance usability and overall satisfaction. The final website should support the broad functions of a water and wastewater utility—serving residential and commercial customers, contractors, regulators, legislators, and community partners with a streamlined, efficient, and user-friendly experience.